Return Policy

Last updated: February 2026

1. Overview

Talk2sync is a subscription-based data synchronization platform that operates under the Software as a Service (SaaS) model. Since Services are delivered digitally and on a continuous basis, refunds and returns are governed by the conditions set forth in this policy, which supplements the Talk2sync Terms and Conditions of Service.

By subscribing to any Talk2sync plan, the Client agrees to this refund policy in its entirety.

2. Eligibility for Refunds

Refunds will only be considered in the following cases:

  • Duplicate or erroneous charges: If Talk2sync processes a duplicate charge, an incorrect amount, or an unauthorized charge, a full refund of the overcharged amount will be issued upon verification of the charge.
  • Severe and prolonged service failures: In the event of a significant and continuous service interruption attributable solely to Talk2sync that prevents the Client from using the platform's essential features for an extended period, the Client may request a refund. In such cases, the maximum refund amount shall be equivalent to one (1) monthly payment of the Client's current plan at the time of the incident.

In no event shall the refund exceed the value of one (1) monthly payment of the Client's current plan, regardless of the nature or duration of the reported incident.

3. Service Availability and Maintenance

Talk2sync strives to keep the platform available and operational. However, the Client acknowledges and accepts that:

  • Talk2sync does not guarantee a minimum uptime percentage for the platform, unless a specific Service Level Agreement (SLA) has been expressly agreed upon in writing.
  • Talk2sync performs scheduled maintenance, which is generally carried out during nighttime hours to minimize impact on the Client's operations. Such maintenance is necessary for the improvement, updating, and stability of the platform.
  • Interruptions resulting from scheduled maintenance, updates, or infrastructure improvements do not constitute grounds for a refund.
  • Interruptions caused by factors external to Talk2sync, such as third-party system failures, cloud infrastructure providers, Client connectivity issues, or force majeure events, shall not give rise to any refund.

4. Refund Request Process

To request a refund, the Client must follow this procedure:

  1. Formal written request: The Client must send a refund request via email to account@talk2sync.com, including: the account holder's full name, account identifier, a detailed description of the reason for the request, and the affected period.
  2. Evaluation: Talk2sync will review the request and perform the necessary verifications. The response time will be up to ten (10) business days from receipt of the request.
  3. Resolution: Talk2sync will notify the Client in writing whether the refund request is approved or denied, along with the corresponding justification. The refund will only be processed when both parties agree on its validity. In case of disagreement, the Client may exercise the legal remedies available under applicable law.
  4. Refund execution: If approved, the refund will be processed through the same payment method originally used, or via electronic transfer (SPEI), within fifteen (15) business days following approval.

Refund requests submitted through channels other than the email address indicated above, or requests that do not contain the required information, will not be considered.

5. Non-Refundable Items

Refunds shall not apply in the following cases:

  • Monthly periods already consumed during which the service was provided normally.
  • Professional Services already contracted and delivered (implementations, configurations, custom development, data migrations, or others).
  • Voluntary cancellation of a plan before the end of the current billing period.
  • Account suspension due to non-payment, misuse, or violation of the Terms and Conditions of Service.
  • Service interruptions caused by scheduled maintenance, updates, or factors beyond Talk2sync's control.
  • General dissatisfaction with the service that is not linked to a verifiable failure attributable to Talk2sync.

6. Right to Terminate the Commercial Relationship

Talk2sync reserves the right to terminate the commercial relationship with the Client once a refund has been processed, if in its reasonable judgment it considers that continuing the service is not viable or convenient for either party. In such case:

  • Talk2sync will notify the Client in writing of its decision to discontinue providing the service.
  • The Client will have a period of thirty (30) calendar days to back up their data and transition to another platform.
  • No additional charges will be generated during this transition period.

This right shall be exercised without prejudice to the Client's rights under the Mexican Federal Consumer Protection Law (LFPC) and other applicable legislation.

7. Applicable Law

This policy is governed by the laws of Mexico, particularly the Federal Consumer Protection Law (LFPC) and the Commercial Code. For any dispute arising from the interpretation or enforcement of this policy, the parties submit to the jurisdiction of the competent courts of Monterrey, Nuevo León, Mexico.

8. Contact Us

For refund requests, send your formal request to account@talk2sync.com.

For general questions about this policy, contact us at info@talk2sync.com.